Catering FAQ's

CATERING FAQ's

Welcome! If you leave your email address and inquiry, we will respond to your inquiry within 24 hours.

  • Q: Are you a licensed caterer?

    A: Yes. We hold all the proper health permits required and are routinely inspected.

  • Q: Do you offer tastings?

    A: Yes we do! To set up a tasting, please email catering@mypeppinos.com

  • Q: How far in advance of my event should I reserve my date?

    A: We suggest that you reserve your date as soon as possible. Reservations are taken on a strictly first-come first-served basis

  • Q: What time do you arrive?

    A: It depends on the size of the party. But we typically arrive about 1-2 hours before serving time.


  • Q: Can you handle large parties?

    A: Absolutely. We cater events of all sizes. 


  • Q: Do you have other menu options?

    A: Yes, we cater from a large extended menu. We offer off-site, full service catering.  Our mobile catering is not limited to pizzas. Think of us as an all-round catering solution with or without pizzas on the menu.

  • Q: Can I make my own menu, or amend your menus?

    A: Absolutely. Menus in your proposal are just a starting point! We aim to create a menu that you and your guests will love.

  • Q: Do you cater weddings?

    A: Yes. We offer an incredible cocktail hour experience and a wide range of menu options and services from buffet, plated options or family-style

  • Q: Do you make wedding cakes?

    A: No, but we do make a variety of desserts and offer a sweet table display. Additionally we can offer recommendations for  wedding cake bakers.

  • Q: Do you provide a bar service?

    Yes, we do. We have a range of different packages to suit your event perfectly.

  • Q: How do you handle payment?

    A: A deposit is required at the beginning of the process. Final payment is due 1 week before your event. We accept cash, check, bank transfer is preferred and credit cards are subject to a 4% service charge.

  • Q: Is there a cost for additional staff?

    A: Our staff is hard-working, professional & courteous; and their goal is to make you look good with each event! Labor and set-up charges will depend on the size, location, and type of event. Staff is not only paid for their time at your event, but they are also paid for food transport, event setup, event cleanup, and transport back to our store. Therefore, servers will be paid starting 1 hour prior to the set-up of your event and 1 hour after your event ends.


  • Q: Do I need servers for my event?

    A: Typically, if you have ordered chafing dish service and your event is larger than 50 people, yes. It makes a difference to the way the food is presented and replenished throughout the event.

  • Q: Do I need to provide serving tables and table coverings for my event?

    A: No, we supply tables for  buffet service. 

  • Q: Cancellation Policy

    A: Unfortunately, should you need to cancel your event, the deposit is non-refundable. In case of forecasted inclement weather, your event can be rescheduled with 24 hours notice. We continue to serve in light rain. If the event is cancelled due to weather, the client has 21 days to reschedule without loss of deposit.

  • Q: When is a final guest count required?

    A: An approximate guest count is required in advance to determine menu pricing. The final head count is due one week prior to the event. Although we would like to accommodate most requests, we cannot guarantee that changes to the menu or the services will be honored less than one week prior to the event. However, if we are able to make the requested changes, a late change fee may be applied to the final bill.

  • Q: About Sanitation

    A: We practice diligence in providing the highest levels of sanitation and care when preparing and delivering hot and cold foods. We do not package leftover food for our clients unless arrangements are made prior to your event.

  • Q: About Pricing & Tax

    A: Your invoice will be subject to state sales tax, as required by law. If you receive a promotional discount, it only applies to the food. If you are a tax-exempt organization we do require a tax exempt letter.


    Gratuity is at your discretion.

Share by: